Extend Fertility

Dr. Klein did a great job and my son is very thankful!

I have been shocked by the negative reviews on this site and am extremely disappointed to have my own experience contradict them. We initially had a positive experience with this location. The primary salesperson was a thorough and courteous professional. Management clearly knew of his expertise and relied on his recommendations. I was informed by the finance manager that I would be charged a rate that was substantially higher than what was listed online. Once the cycle was over I

I thought the entire experience was exceptional in friendliness, considerate staff, explanations, and professionalism; however, the billing was a fail. I received confirmation that my lab work would be billed at in network and then a bill four weeks later that was out of network. I asked for them to reduce the cost but it was denied despite a blatant error on their part. I felt I was used and manipulated.

I was very impressed with Extend. I felt like they really cared about me and wanted to make sure that everything went as smooth as possible. I would definitely recommend them.

Outstanding facility with extremely professional and caring staff.

I thought the entire experience was exceptional in friendliness, considerate staff, explanations, and professionalism; however, the billing was a fail. I received confirmation that my lab work would be billed at in network and then a bill four weeks later that was out of network. I asked for them to reduce the cost but it was denied despite a blatant error on their part. I felt I was used and manipulated.